Contact & support

Your support conversations

Support is a permanent part of Shiori, not just a beta feature. Open a ticket to ask for help, report an issue, or suggest an improvement. Your personal area keeps its status and replies together.

Tickets require a Shiori account so your conversation stays private.

Just want to tell us what you think? Send feedback

No account needed.

Help us understand the problem

Include the page, what you expected, what happened, and the steps to reproduce it. For a viewing-service issue, include your country and the exact anime or season. Never include passwords, verification codes, session tokens, or private callback URLs.

Replies and email updates

Continue the conversation on the ticket page. Email notices are available only when delivery is configured and your account has an eligible verified email address. Incoming email replies and replies to Discord notifications are not monitored. We do not promise an immediate response.

Be considerate

Be respectful in tickets and replies, and keep other people's private information out of them. Do not attempt unauthorized access or interfere with the service. Shiori has no forums. Members can leave short comments on activity that is visible to them.

Shiori checks display names for known sexual or obscene terms and explicit sexual ASCII art. Other harmful content may not be caught automatically; report a profile or activity for staff review.

Report content or a member

You do not need an account. Tell us the page address, what is wrong and why, and how to reach you so we can reply. Write to [email protected]. Members can also report from a profile or an activity item.

Content corrections and privacy requests

Use an account ticket for privacy questions, or a bug report for incorrect catalog information and artwork concerns. Include the affected page and a reliable source where possible. Shiori does not control third-party catalog records or streaming availability.

Shiori is run by Giuseppe Casillo. You can write to [email protected].